Ongoing Website Care
Someone to look after your website.
Monthly maintenance, updates, and support, so you always have someone responsible for keeping your website running smoothly.
Websites need regular care
Your website is running. It's doing its job. But that doesn't mean you can forget about it.
Websites don't take care of themselves. Every month brings new security patches, plugin updates, and small issues that, if left alone, turn into big problems.
Without regular attention, things start to slip:
You didn't start a business to babysit your website. You need someone to handle the technical stuff so you can focus on what matters.
Ongoing Care: Your website, handled
Ongoing Care is a monthly plan that gives you regular maintenance and someone to call when you need help with your website.
I handle updates, monitoring, backups, security, and small fixes. You get peace of mind knowing someone is actually paying attention to your site. Someone who knows how it works and will be there when something comes up.
This isn't a set-it-and-forget-it service. It's genuine ownership: I know your website, I keep an eye on it, and I'm here when you need me.
What's Included
Everything your website needs to stay healthy
Regular Updates
WordPress core, plugins, and themes kept current. I test updates before applying them. No blind clicking "update all."
Uptime Monitoring
I'm notified if your site goes down or has errors. Often I'm aware of issues before you are.
Working Backups
Regular backups that I actually test. Backups that haven't been tested aren't really backups. They're just hopes.
Security Watch
Keeping an eye out for vulnerabilities, suspicious activity, and security advisories that affect your site.
Small Fixes & Updates
Content changes, minor bug fixes, and small adjustments, handled within your plan. No need to open a project for small stuff.
Someone to Call
Direct contact when you need help. Not a ticket queue, an actual person who knows your website.
Plans & Pricing
Choose the level of care that fits your needs
Essential
For simpler sites that just need the basics covered
$300 – $500 /month
- Core updates & maintenance
- Monthly backups (tested quarterly)
- Uptime monitoring
- Basic security checks
- Up to 2 hours support/month
- Email support (48hr response)
Most Popular
Standard
For business-critical sites that need more attention
$750 – $1,200 /month
- Everything in Essential, plus:
- Weekly backups (tested monthly)
- Performance monitoring
- Up to 5 hours support/month
- Priority email (24hr response)
- Monthly status report
Priority
For sites that need maximum attention and fast response
$1,500+ /month
- Everything in Standard, plus:
- Daily backups (tested weekly)
- Performance optimization
- 10+ hours support/month
- Phone/video support
- Quarterly site reviews
Exact pricing depends on your site's complexity. You'll get a specific quote after we discuss your needs.
All plans require a 3-month initial commitment.
What This Means for You
Peace of mind, month after month
- Stop worrying about website problems
- Lower risk of security issues and downtime
- One person who actually knows your site
- Get your time back to focus on your business
- Predictable monthly cost instead of surprise invoices
- Someone to call when something comes up
Who This Is For
I work best with:
- Business owners who want to stop worrying
Your website is important to your business. Ongoing care means you always have someone responsible for keeping it healthy.
- Non-technical owners who need a direct contact
Not a helpdesk ticket queue. Someone who knows your site and answers when you reach out.
- Sites that have just been cleaned up or rescued
A freshly stabilized site still needs regular attention to stay that way. Ongoing care keeps the momentum going.
If you want a reliable person in your corner for the long term, this is what I offer.
This probably isn't for you if:
- You only need occasional one-off help
Care plans are for ongoing relationships, not sporadic projects. If you just need something fixed once, a standalone project is the right fit.
- You prefer managing your own site
If you're comfortable handling updates and monitoring yourself, you may not need this. I respect that.
- You have in-house tech staff
If your business already has someone whose job is to manage your website, a care plan would overlap with their responsibilities.
Ongoing care works best when it's a genuine partnership, not just a subscription.
How It Works
How we get started and what to expect
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1
We Review Your Site
Before starting, I do a proper assessment of your site (or refer to a Health Check if you've already had one). I need to know what I'm taking on.
2
I Set Everything Up
Monitoring, backup schedules, and documentation. I get familiar with your site so I can maintain it properly from day one.
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Monthly Care, Every Month
Updates, backups, security checks, and any small fixes within your plan's hours. You get a monthly summary of what was done.
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You Get On With Your Business
When something comes up, you reach out directly. I'm the person who knows your site and can respond quickly.
Why Work With Me
What ongoing care actually looks like in practice
One person, long-term
I'm not a rotating team. I get to know your site, its quirks, and your preferences. That context is valuable.
Proactive, not reactive
I monitor for issues before they become emergencies. You hear about problems from me, not from a customer.
No ticket queues
You contact me directly. I know who you are, what your site is, and what matters to you. That's what working with a person (not an agency) looks like.
Transparent reporting
You always know what was done and how your plan hours were spent. No mystery, no excuses.
Frequently Asked Questions
Common Questions
What if I need more than my plan covers?
Extra hours are billed at an agreed rate, or we can upgrade your plan. For bigger projects, we'd scope those separately. I'll always let you know before doing work that's outside your plan.
What if I don't use all my hours?
Hours don't roll over, but I track patterns. If you're consistently under-using your plan, I'll suggest adjusting. I'm not interested in charging for value you're not getting.
Do you work with sites you didn't build?
Yes, most of my care clients have sites built by someone else. I'll need to review it first (usually through a Health Check) to understand what we're working with.
Can I cancel anytime?
After the initial 3-month commitment, plans continue month-to-month with 30 days notice to cancel. I don't lock clients into long contracts. If I'm providing value, you'll stick around.
What about emergencies outside business hours?
I'm not on-call 24/7, but for urgent issues, Standard and Priority clients get priority response, typically within a few hours, even evenings and weekends when possible.
What's NOT included?
Big projects like new features, redesigns, or migrations are scoped separately. Care plans are for maintenance and small adjustments, not rebuilding your site on the side.
Is there a setup fee?
For sites I haven't worked with before, there's usually a one-time onboarding fee ($200–$500) to document things and set up monitoring. This is waived if you've done a Health Check or Rescue project first.
Ready to hand off the website worries?
Tell me about your website and I'll recommend the right care plan for your needs. Response within 24 hours.
Regular maintenance & monitoring
Predictable monthly cost
Someone to call when you need help
Not sure if your site is ready for care? Start with a Website Health Check to see where things stand.
Also Consider
Not ready for ongoing care yet?
Website Health Check
A thorough checkup for websites that feel slow, outdated, or risky. You'll get a clear report explaining what's wrong and what to fix first, in plain English.
Get a Health CheckWebsite Rescue
For websites that need serious help. I clean up the mess, fix what's broken, speed things up, and document everything, so your site works properly again.
Explore Website Rescue